Delivery and Refund

The owner of this web site is Hello Gorgeous Ltd whose address is 158 The Broadway, Thorpe Bay – Essex SS13ES.

Your contract for purchases made through this web site is with Hello Gorgeous Ltd.

You agree that e-mail can be used as a long-distance means of communication.

No contract for the sale of any product will subsist between you and Hello Gorgeous Beauty Salon Ltd unless and until Hello Gorgeous Beauty Salon Ltd accepts your order by confirming that it has received payment in full for all the goods you have ordered. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Hello Gorgeous Beauty Salon Ltd sends the confirmation to you . This confirmation amounts to an acceptance by Hello Gorgeous Beauty Salon Ltd of your offer to buy goods from Hello Gorgeous Beauty Salon Ltd or a 3rd party supplier that is engaged on your behalf by Hello Gorgeous Beauty Salon Ltd.

This confirmation will contain all relevant statutory information concerning your contract.

You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

Hello Gorgeous Beauty Salon Ltd will not pass on your personal details to any third party.

You undertake that all details you provide to Hello Gorgeous Beauty Salon Ltd for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. If you supply incorrect or inaccurate address details and your order is returned to us as a result of this, a charge will be made for re- delivery.

You should check your order carefully upon arrival and notify us immediately if any part of your order is not as it should be. You have the right to cancel orders up to 7 working days from the date after you receive delivery.

Exceptions include items where the packaging has been opened or damaged.

Delivery

If we have attempted to deliver your goods via Royal Mail or Courier and the goods are returned to us (because you failed to pick up the goods within the time limits imposed by the Post Office/Courier), we will make a charge to re-cover our costs in sending these goods out to you.

Whilst every effort will be made to inform you of attempted delivery, we regret that we cannot be held responsible if the Post Office/Courier has failed to notify you of an attempted delivery.

In the unusual event that your goods have been lost in transit, a refund/replacement will be made as soon as our enquiries have been completed. This may take up to 7 working days, as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner.

If there are any changes to the details supplied by you it is your responsibility to inform Hello Gorgeous Beauty Salon Ltd as soon as possible.

Returns

Returns Procedure:
Please email us at info@hellogorgeousbeautysalon.com to obtain returns advice before sending any goods back to us.
All returned items should be sent insured via recorded delivery to Hello Gorgeous Beauty Salon Ltd, 158 The Broadway, Thorpe Bay, SS13ES(unless otherwise instructed by our staff.).

Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. We do not collect goods. For your own protection you should retain a proof of postage in case the goods are damaged or lost in transit.

Hello Gorgeous Beauty Salon Ltd requests that goods should be returned in their original sealed packaging where possible, with labels intact.
For Health and Safety reasons, cosmetics and other toiletries are non-returnable unless faulty: Goods must be unused, unsoiled and in re-saleable condition with unbroken seals and packaging, unless they are faulty or have been received in a damaged condition. If you are unsure about which product is suitable for you and/or wish to try a specific products, please ask for a sample.

Hello Gorgeous Beauty Salon Ltd will make a charge for damaged or missing items, and this may affect the total amount credited to you.

Cancellation of Order

The consumer protection (distance selling) regulations require that the consumer will provide written notice (by letter, email or fax), of a cancellation within 7 working days. The 7 working days start from the day after the day the consumer receives the goods.

Note that we cannot take back returns of cosmetics and consumables where the packaging / seal has been opened and the product used.

Once Hello Gorgeous Beauty Salon Ltd has received notification from you that you wish to cancel the order /item (in accordance with these terms) any sum debited to Hello Gorgeous Beauty Salon Ltd from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order.

Liability

Hello Gorgeous Beauty Salon Ltd attempts to ensure that the information available on the website at any time is truthful and accurate. All dimensions stated are approximate.

Hello Gorgeous Beauty Salon Ltd will do its best to correct errors and omissions as quickly as practicable after being alerted to them. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Hello Gorgeous Beauty Salon Ltd shall, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question, provided that you notify Hello Gorgeous Beauty Salon Ltd of the problem in writing (by letter, email or fax), at the address stated in the confirmation e-mail within 7 working days of delivery following the day of the order, or, in the case of product defect, as soon as the event occurs.

NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.

Hello Gorgeous Beauty Salon Ltd does not accept liability for:
a) Business losses and/or losses to non-consumers.
b) Goods delivered to Work/Alternative addresses, given by the cardholder, which have been signed for by anyone other than the card holder.
c) Delivery delays.

Please Note: Caution must be exercised when having goods sent to a Work Alternative address other than the Cardholders address, Hello Gorgeous Beauty Salon Ltd will not accept liability for goods which have been directed by the customer for delivery to another/Work address and signed for by someone other than the cardholder.