e-Tailing Terms & Conditions
"Buy in confidence"
The owner of this web site is Hello Gorgeous Beauty Salon
whose address is 158 The Broadway, Thorpe Bay – Essex SS13ES.
Your contract for purchases made through this web site is with Hello Gorgeous Beauty Salon.
You agree that e-mail can be used as a long-distance means of communication.
No contract for the sale of any product will subsist between you and Hello Gorgeous Beauty Salon unless and until Hello Gorgeous Beauty Salon accepts your order by confirming that it has received payment in full for all the goods you have ordered. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Hello Gorgeous Beauty Salon sends the confirmation to you . This confirmation amounts to an acceptance by Hello Gorgeous Beauty Salon of your offer to buy goods from Hello Gorgeous Beauty Salon or a 3rd party supplier that is engaged on your behalf by Hello Gorgeous Beauty Salon.
This confirmation will contain all relevant statutory information concerning your contract.
You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
Hello Gorgeous Beauty Salon will not pass on your personal details to any third party.
You undertake that all details you provide to Hello Gorgeous Beauty Salon for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. If you supply incorrect or inaccurate address details and your order is returned to us as a result of this, a charge will be made for re- delivery.
You should check your order carefully upon arrival and notify us immediately if any part of your order is not as it should be.
You have the right to cancel orders up to 7 working days from the date after you receive delivery.
Exceptions include items where the packaging has been opened or damaged.
Delivery
If we have attempted to deliver your goods via Royal Mail or Courier and the goods are returned to us (because you failed to pick up the goods within the time limits imposed by the Post Office/Courier), we will make a charge to re-cover our costs in sending these goods out to you.
Whilst every effort will be made to inform you of attempted delivery, we regret that we cannot be held responsible if the Post Office/Courier has failed to notify you of an attempted delivery.
In the unusual event that your goods have been lost in transit, a refund/replacement will be made as soon as our enquiries have been completed. This may take up to 7 working days, as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner.
If there are any changes to the details supplied by you it is your responsibility to inform Hello Gorgeous Beauty Salon as soon as possible.
Returns
Returns Procedure:
Please email us at info@hellogorgeousbeautysalon.com
to obtain returns advice before sending any goods back to us.
All returned items should be
sent insured via recorded delivery to Hello Gorgeous Beauty
Salon, 158 The Broadway, Thorpe Bay, SS13ES(unless otherwise
instructed by our staff.).
Please note that you will be responsible for the cost of
returning the goods to us unless we delivered the item to you
in error or the item is faulty. We do not collect goods.
For your own protection you should retain a proof of postage in case the goods are damaged or lost in transit. Hello Gorgeous Beauty Salon requests that goods should be returned in their original sealed packaging where possible, with labels intact.
For Health and Safety reasons,
cosmetics and other toiletries are non-returnable unless
faulty:
Goods must be unused, unsoiled
and in re-saleable condition with unbroken seals and
packaging, unless they are faulty or have
been received in a damaged condition.
If you are unsure about which product is suitable for you
and/or wish to try a specific products, please ask for a
sample.
Hello Gorgeous Beauty Salon will make a charge for damaged or missing items, and this may affect the total amount credited to you.
Cancellation of Order
The consumer protection
(distance selling) regulations require that the consumer will
provide written notice (by letter, email or fax), of a
cancellation within 7 working days. The 7 working days start
from the day after the day the consumer receives the goods.
Note that we cannot take back
returns of cosmetics and consumables where the packaging
/ seal has been opened and the product used.
Once Hello Gorgeous Beauty Salon has received notification from you that you wish to cancel the order /item (in accordance with these terms) any sum debited to Hello Gorgeous Online Ltd from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order.
Liability
Hello Gorgeous Beauty Salon attempts to ensure that the information available on the website at any time is truthful and accurate. All dimensions stated are approximate. Hello Gorgeous Online Ltd will do its best to correct errors and omissions as quickly as practicable after being alerted to them.
In the unlikely event that you
receive goods which were not what you ordered or which are
damaged or defective, or are of a different quantity to that
stated on your order form, Hello Gorgeous Beauty Salon shall,
make good any shortage or non-delivery, replace or repair any
damaged or defective goods, or refund to you the amount you
paid for the goods in question, provided that you notify Hello
Gorgeous Beauty Salon of the problem in writing (by letter,
email or fax), at the address stated in the confirmation
e-mail within 7 working days of delivery following the day of
the order, or, in the case of product defect, as soon as the
event occurs.
NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.
Hello Gorgeous Beauty Salon does not accept liability for:
a) Business losses and/or
losses to non-consumers.
b) Goods delivered to Work/Alternative addresses, given by the
cardholder, which have been signed for by anyone other than
the card holder.
c) Delivery delays.
Please Note:
Caution must be exercised when having goods sent to a Work Alternative address other than the Cardholders address, Hello Gorgeous Beauty Salon will not accept liability for goods which have been directed by the customer for delivery to another/Work address and signed for by someone other than the cardholder. We strongly advise if you work in a place which has a high number of employees, ie hospitals or universities, you have the goods delivered to your home address as tracing can be difficult in these circumstances.
Processing of orders
Credit and Debit cards are debited before items are shipped by Hello Gorgeous Beauty Salon. All prices include VAT (where applicable) unless otherwise stated.
Every purchase you make shall be deemed performed in the United Kingdom. English law shall govern every aspect of contractual agreement concerning purchases made from this web site.
Hello Gorgeous Beauty Salon aims to arrange shipment of all in-stock items within 2 working days of receiving your order. Your order may be delayed if the item is not in stock. We will inform you if an item is out of stock and advise you within 7 days of your order. You may cancel your order at this stage by emailing us at info@hellogorgeousbeautysalon.com.
Complaints
If you feel you have any cause to complain, you can contact us via one of the following methods: Email us at info@hellogorgeousbeautysalon.com.
We pledge to:
1. acknowledge all complaints
within 5 working days.
2. advise our consumers how long it will take to resolve the
complaint.
3. keep the consumer informed throughout the process.
Delivery
Any delivery periods stated
are approximate.
IMPORTANT: The place of delivery will be the address entered
by the customer and on their personal data file at the time of
ordering.
If your delivery address is outside of the United Kingdom, you maybe subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Hello Gorgeous Beauty Salon advises customers to contact their local customs office for further information.
You agree that as the importer of record of any goods ordered you will comply with all applicable laws and regulations of the country in which you are receiving goods.
Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Payment Site Security
Paypal provides a cost-effective gateway, which allows Hello Gorgeous Beauty Salon customers to securely pay for goods and services or complete subscriptions ordered from our web site. The security and privacy of all card details are maintained by Paypal high levels of encryption, (SSL, 128-bit encryption, the highest level of protection possible and AVS - Address Verification Service) transactions are authorised within seconds.
Paypal is a secure, online, real-time payment service provider, supporting all major credit and debit cards with the (major) UK acquiring banks for Visa, Mastercard, Switch, Solo, Delta, JCB, American Express and Diners Club.
Miscellaneous
It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law without exception. Hello Gorgeous Beauty Salon tracks the electronic "fingerprints" of every order placed on www.hellogorgeousbeautysalon.com to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
Hello Gorgeous Beauty Salon participates in police controlled deliveries to combat online crime.
If you do not wish to be bound by these terms and conditions and/or you have changed your mind about your purchase, please do not proceed to purchase your shopping basket.